Under the supervision of the Senior Attorney or Lead Attorney, assists clients with education, information, referrals, and problem resolution. Staffs telephone hotlines. Conducts education and outreach.
About the Organization
Legal Aid Society of San Diego (LASSD), the largest poverty law firm serving San Diego County since 1953, strengthens our communities by redressing our clients’ legal problems, empowering our clients to access and effectively participate within the legal, governmental, and social systems and encouraging self-empowerment in the fight against poverty and injustice. LASSD continues to be a proud, committed, and compassionate group of people dedicated to providing equal access to justice for San Diegans through aggressive, quality legal services. #justicebeginshere
• Assist individual clients who contact LASSD: assessing the client’s needs and problems, referring, advising or representing the client according to established protocols and guidelines.
• Staff the hotline as scheduled and respond to walk-in clients and scheduled appointments as appropriate, following established protocols.
• Accurately enter required information on each case into the computerized case management database and maintain the confidentiality (integrity) of all information.
• Investigate and effectively resolve client complaints through research; negotiate with opposing parties, and other entities as appropriate. Identify those cases appropriate for further advocacy and prepare background investigation and argument.
• Use skill, ability, and training to assess the true nature and scope of the client’s problems and potential problems, rather than simply focusing on what the client and/or opposing party may say.
• Participate in scheduled staff meetings, training sessions and other functions as appropriate.
• Arrange and conduct community outreach activities including but not limited to presentations to community and professional groups and agencies throughout San Diego County.
• Provide input into the development of the community education campaign including recommendations for outreach and changes to educational materials and presentations.
• Upon request by Senior Attorney or management, perform additional duties consistent with abilities.
• Prepares memoranda, letters and standard legal documents and pleadings.
• May occasionally participate in an administrative hearing.
• Maintains substantive knowledge within own area of expertise.
• Compliance with all program and grant requirements.
• Other duties as may be assigned by the Senior or Lead Attorneys.
• B.A. degree, or A.A. degree and paralegal certificate from a recognized paralegal training program, or demonstrated equivalent experience which shows strong writing, verbal, reading analytical, and research skills.
• Ability to gather and complete information from clients in a telephone interview or in person interview.
• Ability to respond to clients in a calm, empathetic and professional manner while courteously directing the conversation to the pertinent issues.
• Demonstrated written and verbal communication skills
• Ability to work independently as well as support team efforts, and to strategize and plan so as to timely and
• consistently meet grant deliverables and reporting requirements
• Must have reliable transportation
• Strong oral and written communication skills.
• Strong organizational skills to handle individual caseload.
Desired Knowledge, Skills and Abilities:
• Fluency in written and spoken Spanish preferred
• Experience as an advocate, including intake, interviews and research related to legal issues or experience in a related field.
• Experience in client customer service including intake, interviews and research related to legal issues, or experience in the field and understanding of related systems, laws and regulations.
• Demonstrated commitment to serving low-income people.
• Ability to work successfully with people from diverse backgrounds.
Salary and Benefits:
The Fair Housing Advocate position is a non-exempt position with an annual salary of $41,000 per year. LASSD offers a generous benefits package, a 35-hour workweek, paid vacation leave and sick leave and 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan, as well as, dental, vision and life benefits. Staff also have the option to participate in a 403(b)-retirement plan and dependent and health flex savings accounts (FSA). In addition, there is a bilingual pay increase of 2% for passing an oral test and 2% for passing a written test for threshold languages other than English. LASSD is an equal opportunity employer, we hire without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, and any other status protected by state or federal law.
Hybrid Work Environment:
Legal Aid Society of San Diego (“LASSD”) has adopted a hybrid work environment in which most staff are required to work in the office part of the week and permitted to work remotely for the remainder of the week, provided their job duties allow. All employees are issued LASSD computers and provided appropriate supplies to perform their work. LASSD has implemented and continues to explore additional technologies to make our hybrid working environment as efficient and connected as possible. All employees must be available to travel to LASSD offices and service locations throughout San Diego County as needed and in compliance with public health advisories. Applicants must reside in or near San Diego County or plan to relocate in or near the County prior to their start date and must be able to commute to the physical Legal Aid Society of San Diego office locations or service delivery locations within San Diego County. LASSD’s normal business hours are 9am-5pm, but we are open to providing flexible work schedules to the extent feasible for the position. LASSD reserves the right to change these policies at any time.
Mandatory Vaccination Policy:
LASSD has implemented a mandatory COVID-19 vaccination policy. We will consider individual requests for exemption from the policy for: (1) medical reasons, and/or (2) based on an applicant or employees sincerely held religious belief, practice, or observance. Any applicant or employee requesting an exemption should submit a completed exemption request form to Human Resources. Upon receipt of a completed exemption request form and any supporting documentation, LASSD will engage in an interactive discussion with the applicant or employee to determine whether an exemption is appropriate and can be granted without posing an undue hardship to LASSD or a direct threat to the health or safety of the individual making the request or others at LASSD. Any individual granted an exemption from the mandatory COVID-19 vaccination requirement may be subject to conditions and restrictions (such as being required to use additional personal protective equipment or submit to LASSD-provided COVID-19 testing) to mitigate the risk to the individual and others at LASSD.
Diversity and Inclusion:
It is vitally important to LASSD that we represent the community that we serve. LASSD is a signatory to the San Diego County Bar Association’s Diversity Pledge. We pledge to promote diversity and inclusion through hiring and retention, promotion and leadership, engagement of outside counsel, and participation in legal community diversity initiatives. We strongly encourage applicants of diverse backgrounds to apply.